You are fully responsible for any content you create on the Site and, as such, fully responsible for any harm arising from that content. We prohibit content that:
- is abusive in any way towards any group or individual or promotes sexism, racism, violence, hatred or the exploitation of others
- infringes the rights and liberties of others, including publishing information concerning any other individual without that person’s consent
- disrespects the copyright, trademarks or intellectual property rights of others
- is pornographic or gratuitously sexually explicit
- is criminal or unlawful or facilitates criminal or unlawful behaviour
We further prohibit unauthorised commercial content including, but no limited to, spam and mass marketing. Likewise, users must not use the Site to disseminate viruses or other malicious code.
Refunds and Cancellations
We offer a range of web services to our clients. Each of these services is governed by its own refund and cancellation policy which conforms to trading standards.
Website and Ecommerce Builds
We build websites and ecommerce systems. Before we start this work we agree the scope of the project, the budget of the project and sign a contract. During the course of the creation of your website or ecommerce system, there are opportunities for you to cancel that contract:
- Cooling-off period As per UK trading standards, you are entitled to a 7-day ‘cooling-off period’ during which you may cancel the contract, no questions asked and at no expense to you. In line with trading standards, this cooling-off period is invalidated if you choose to contract for the work to begin before the end of the 7-day cooling-off period.
- Milestones We will create designs for the look-and-feel, layout and functionality of your website or ecommerce system. We produce one main design and offer the opportunity for one round of revisions. If you’re not happy with the designs at this stage, you will pay us in full for all of the work that we have produced up to that point and you may either cancel your contract or continue to commission us to make further design revisions at our daily rate.
SEO services may be cancelled at at time. SEO services are paid for a on a rolling monthly basis. Email firstname.lastname@example.org with your request to cancel your SEO services and your package will be terminated as soon as your current monthly payment expires. As SEO services are paid for on a rolling monthly basis, no refunds can be offered on monthly SEO services that have already been fulfilled.
Web hosting services may be cancelled at at time. Hosting services are paid for a on a rolling monthly basis. Email email@example.com with your request to cancel your hosting and your package will be terminated as soon as your current monthly payment expires. As web hosting services are paid for on a rolling monthly basis, no refunds can be offered on montly hosting services that have already been fulfilled.